Plans & Users
Testmo provides multiple subscription plans suitable for different teams and organizations. On this page we will cover tips to choose the best plan, how Testmo's user pricing works and how to manage subscriptions.

Which subscription plan to choose

You can view an overview of available subscription plans and plan prices on Testmo's Pricing page. In summary, here are a few tips on choosing the subscription plan that is right for your team:
  • Team plan The Team plan is designed to make it easy for small teams to start using Testmo. It comes with a maximum number of 10 users included and features all the same testing capabilities and integrations as the other subscription plans. Once a team grows and wants to expand Testmo's usage, they can upgrade to the Business or Enterprise plan for even lower per-user pricing.
  • Business plan Most teams choose the Business plan. The base price includes 100 users and increases with every additional 100 users (see examples below). Additionally, starting with the Business plan, you can use additional API users and add the unlimited viewer users add-on to save even more.
  • Enterprise plan For larger organizations, our Enterprise plan comes with additional features to help implement and adopt Testmo, such as two-factor authentication, SSO integration, user audit logs and enterprise SLA & priority support.

Flexible user tiers & add-ons

With the exception of the Team plan (which features a maximum of 10 users), the subscription fee is automatically calculated based on the number of users your team has marked as activated during a month in tiers of 100 users (see below on how users are counted).
For example, if you use the Business plan with up to 100 users during a month, the monthly subscription fee is calculated as:
1 x Testmo Business (100 users)
Likewise, if you had up to 200 users marked as activated during a month for example, the subscription fee is calculated with 2 x the base tier price:
2 x Testmo Business (100 users)
If you choose the optional add-on for unlimited viewer users, this is added to your monthly subscription fee as well. Note that the monthly issued invoices and receipts combine all user counts and optional add-ons into a single SKU.
We also have a full price list for the various user tiers and different currencies.

How users are counted

It's important to understand how users are counted for the subscription. Testmo keeps track of the number of users marked as activated under Admin > Users & roles to calculate the subscription fee. Testmo does not track if and how often users log in or access Testmo for the subscription. You can change the number of users at any time by enabling or disabling users from Admin > Users & roles. So for the subscription fees, this is how users are counted:
  • Users marked as activated All regular users, project admins and site admins that are marked as activated/enabled under Admin > Users & roles are counted for the subscription at any given time.
  • API users are not counted With the Business and Enterprise plans it is possible to add additional API users. API users are useful to add extra host or service accounts for integrations (you can still use automation and the API without API users). Such API users are not counted for the subscription.
  • Viewer users are not counted If you add the viewer users add-on to your Business or Enterprise subscription, any Viewer users are not counted for the subscription. This is a great and economical way to invite more users from your organization to Testmo who do not need full access. It is important to specifically select the Viewer user type (Access dropdown) for such users to make sure they are not counted; this is not the same as assigning the Read-only role, for example.
At the end of every month we look at the number of users you had marked as activated during that month and calculate the subscription fee for each day and charge your card or deduct the amount from the prepaid balance (learn more about payments).

Managing & changing subscriptions

You can manage and change your subscription from the Billing Portal. By default, the person who initially created the subscription has access to the billing portal. You can also add more billing contacts to manage subscriptions, payments and access receipts. Just contact us to add more contacts as needed.

What happens when you change subscriptions during a month?

You can change the subscription (and users) at any time. If there was a change of the subscription and user number during a month, this will also be reflected in the monthly subscription fee, as we will calculate the fee based on daily user tiers and subscription plans.
You can also still change your subscription plan and users even if you use prepaid/annual payments. You can learn more about this on our Payment page.